Guide
Subscription Renewals and Payment Recovery
Understand regular renewal pricing, customer payment updates, cancellation, and the 14-day recovery window.
Start with the right billing relationship
Subscription checkout uses Stripe, not PayPal. Keep the customer account, subscription, invoice, and payment state together when diagnosing a renewal. A recurring-access grant alone does not establish permission to charge a saved payment method.
SoundSync
Choose the ownership model
| Model | What payment provides |
|---|---|
| Standalone subscription | Recurring access to the configured product |
| Access / lease bundle | Access while the relevant subscription is paid or in its permitted recovery period |
| Keep-your-products bundle | Permanent products earned from qualifying paid invoices, plus the configured recurring delivery schedule |
| Rent-to-own | A separate installment model; production live checkout is not currently available |
Renewal prices and customer control
Monthly and annual plans renew at their regular list price. A subscription promotion discounts the initial payment only. Supported price increases require at least 30 days of advance notice before taking effect; decreases do not require that waiting period. Applicable checkout tax is recalculated for renewals using the configured tax rules.
Customers can update payment details, cancel at the end of the paid period, and reactivate an eligible plan before it expires. Standalone subscriptions and subscription bundles have distinct account actions. Independent plans can coexist when their product access does not conflict; overlapping plan changes are checked before confirmation.
Manually granted access is not permission to start charging a customer. Converting a manual grant to billing requires the supported payment setup, preview, and explicit confirmation.
A fixed payment-recovery window
An unpaid renewal starts a 14-day recovery episode. Reminder opportunities fall on days 0, 5, 10, and 13, subject to eligibility and delivery readiness. Customers can update their payment method from their account. Eligible automatic collection attempts remain subject to provider limits and the current payment state; this is not a promise of a charge attempt every day.
Access at the end of recovery
If payment remains unresolved at the deadline, unpaid recurring access is canceled. An access/lease subscription stops providing access; products already earned under a keep-your-products plan remain owned unless their qualifying payment is reversed. No new permanent products are earned from an unpaid invoice.
A pending or uncertain payment is reconciled before another charge is requested. Retry, cancellation, and a new checkout must not be used to charge the same renewal twice. Plugin enforcement follows the installed package and its online/offline rules, not an instant remote change to every previously distributed binary.
SoundSync
Resolve a failed renewal
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Read the current state
Check the invoice, recovery deadline, paid access period, and any pending provider payment.
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Update the payment method
Use the signed-in account payment-update action for the correct standalone or bundle subscription.
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Wait for reconciliation
A pending/uncertain provider result is reviewed before a new charge; do not repeatedly start new checkouts.
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Review the final access
Successful collection resumes the supported plan. At an unpaid deadline, recurring access ends while qualifying earned ownership is retained.
Notices and refunds
Supported renewal and recovery notices use the saved brand identity and Resend transactional delivery. They do not consume marketing-email usage. The standard 14-day refund window applies to the initial subscription payment only, not every automatic renewal; mandatory rights remain unaffected.