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SoundSyncAudio software platform

Guide

Email Sending Domains

Verify the sending identity separately from the storefront domain.

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Sender authentication is its own setup

Email sending domains establish the provider-authenticated sender used by supported campaigns and customer communication. A connected storefront hostname and its SSL certificate do not prove mail-domain verification.

Use a domain you control, a monitored reply-to inbox, and the sender identity shown by Brand Manager. Do not select someone else's domain or assume an arbitrary From address can be accepted.

SoundSync

Verify the records

  1. Choose the sender domain

    Open the email-domain setup for your developer brand.

  2. Copy the provided DNS records

    Use the exact provider records and record names. Preserve existing MX and unrelated records.

  3. Verify

    Review each required record and current verification status. DNS propagation and provider checks can take different amounts of time.

  4. Preview and test

    Check From name, verified email, Reply-To, footer, and links with an allowed test message.

  5. Monitor outcomes

    Review provider failures, bounces, complaints, and suppression rather than repeatedly sending to rejected addresses.