Secure Product Delivery
Secure Product Delivery
Authorized downloads and customer-library access tied to the products a customer owns.
Updated 2026-10-02
Downloads follow ownership
SoundSync connects a purchased or claimed product to a customer entitlement. Download authorization uses that access and the product's delivery configuration; a copied page URL should not become permission to retrieve a private file.
The customer library is the access point
Customers use their branded account/library to find owned products, configured downloads, serial information, subscription state, and support links. Developers choose delivery files and product compatibility information; the library does not create a license for an unrelated product.
Refunds and access changes
Refunded or revoked entitlements can change later download and licensing access. Handling must be scoped to the affected purchase. Removing a delivery-file entry and removing a customer entitlement are different actions.
Delivery troubleshooting
Check the customer identity, entitlement, product file configuration, file availability, and authorization result. Do not publish signed download URLs or customer identifiers in a support screenshot.
SoundSync
Owned products in the customer library
The library brings configured downloads and product access into the customer account.
SoundSync
Delivery contracts
See the actual authorization and customer-access routes.