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SoundSyncAudio software platform

HISE documentation

HISE Claim Email Verification

Pending claims, owner proof, completion, and safe recovery.

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Why verification is required

Verification proves access to the identity used by a supported serial claim. A pending claim is not permission to unlock the product. A known owner and a new unclaimed serial can require different customer actions.

An unknown serial or owner mismatch should not produce a new ownership claim merely by collecting an email address. Existing accounts use the supported login/recovery path.

SoundSync

Complete and return

  1. Request the supported verification

    Use the package's claim/activation flow and customer identity.

  2. Check the message

    Verify that the link corresponds to the intended product/claim, without publishing the token.

  3. Complete the verification

    Follow the supported confirmation page/code step.

  4. Return to the plugin

    Refresh claim status or continue activation using the current returned state.

  5. Handle expiry or mismatch

    Use supported resend/recovery behavior; do not repeatedly create identities or ignore a confirmed denial.

Support safely

Report the claim stage, product/package version, and safe error code. Redact verification URLs, serials, private email addresses, and tokens from screenshots. Transactional verification mail is distinct from permission to add the customer to marketing.