Guide
Campaign Retries and Delivery Review
Recover safe failures without resending successful recipients or hiding uncertain provider outcomes.
Retry the failed send, not the whole campaign
SoundSync automatically retries eligible failures that happened before provider acceptance, within a bounded retry policy. Retry failed sends handles the remaining safe failures without resending successful recipients.
If a connection fails after the provider may have accepted a message, its outcome needs review. An uncertain-send retry requires a separate confirmation because it can duplicate a message. Provider acceptance is not proof of inbox delivery.
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Review before retrying
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Open the campaign outcome
Inspect failed recipients and the retry summary. Successful sends stay excluded.
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Retry safe failures
Use the safe scope for failures known to precede provider acceptance. Automatic retry limits still apply.
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Investigate uncertainty
Review provider history when acceptance cannot be determined. A missing delivery event alone is not proof of rejection.
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Confirm duplicate risk if necessary
Use the separate uncertain scope only after reviewing the possibility of sending twice.
Growth-flow review is separate
Check delivery on a flow recipient saves the review result. Retry is allowed only for eligible failed states. The flow continues to enforce current consent, suppression, timing, and queue rules.
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