Customer Privacy and Data Use

Your information has a purpose

SoundSync uses account, order, licensing, device, delivery, support, and marketing information to provide the requested service. Customer information is not a general-purpose platform audience that any developer can access.

What developers can see

A developer receives information relevant to their own products, purchases, support, and permitted customer relationships. Workspace and product permissions limit staff access. Sensitive financial and credential actions require their own permissions.

Purchases, marketing, and your choices

When a customer purchases a product, SoundSync automatically adds them to that developer's marketing list for product news, offers, and related updates. Eligible account and serial activity can also automatically enroll contacts for the associated developer. Existing unsubscribes, complaints, and suppressions remain protected; a new purchase does not re-subscribe an opted-out customer. Marketing messages include an unsubscribe option, separate from necessary receipts, account security, and access messages. Automatic enrollment is not evidence of affirmative consent: developers must follow the consent or other permission requirements that apply to their audience and location, and must not treat their list as an unrestricted platform-wide audience.

SoundSync does not sell personal information or provide an unrestricted platform-wide mailing list.

Retention, deletion, and account closure

SoundSync retains information for the purpose it serves: operating accounts and purchased access, handling support, honoring marketing preferences, securing the service, and meeting applicable tax, accounting, dispute, and legal obligations. Unnecessary information should be deleted or anonymized. There is not one blanket retention period for all information.

Send access, correction, export, deletion, or account-closure requests to support@soundsyncsolutions.biz. We aim to acknowledge privacy requests within five business days and respond without undue delay, ordinarily within one calendar month of receipt. We explain any legally permitted extension, identity checks, retained records, and next steps within the applicable deadline; verification is not a blanket reason to restart the clock. Closing an account, unsubscribing from marketing, and deleting personal information are different requests. No instant, all-record deletion is promised.

Financial participation does not expose customer records

Affiliate and collaborator agreements do not grant developer workspace access, reseller privileges, or unrestricted customer information. Recipients receive the agreement, referral activity, allocation, and payout information needed for their own participation. Team access is assigned separately. Neither a click count nor an agreement gives access to a public customer list.

Google Analytics on branded storefronts

When a developer configures GA4 for an eligible verified custom-domain storefront, this integration loads the Google tag and queues page views automatically on supported public pages. It does not wait for visitor opt-in, and a previously saved analytics decline does not disable this integration. Account, sign-in, developer and owner routes are excluded by its public-page rules.

The page URLs supplied by this integration omit query parameters except permitted catalog, product and bundle selectors; supplied referrers omit queries and fragments. This does not mean analytics is anonymous or cookie-free. Google processes information under its own terms and the configured property settings. Necessary account and checkout storage is separate.

This is not a consent-management system or a guarantee of legal compliance. The former soundsync:analytics-consent event is not a supported switch for this tracker. Developers must assess applicable notice and consent requirements before enabling analytics and arrange any required controls; a notice alone does not enforce a visitor choice.

Email measurement follows sending readiness

Branded email tracking is separate from storefront Google Analytics. Supported sends can proceed with open/click tracking disabled while tracking TLS is not ready only where the configured provider can enforce it; otherwise sending remains blocked. This safeguard does not replace marketing permission, unsubscribe choices or applicable privacy requirements.